One of the most common questions I am asked is the following:  “How do I gain additional access to resources and support on Cisco.com when I am entitled to such access by virtue of having active Smartnet contracts?”  Just because you or your company buys Cisco support contracts does not mean your Cisco.com (CCO) account is automatically updated with more access.  Below is a quick overview of the process of elevating your Cisco.com access by associating your Smartnet contract(s) to your Cisco.com login.

In order to successfully complete this procedure, you must know your Cisco.com account name and password, as well as the Cisco Services contract number you wish to add.  If you are not yet registered on Cisco.com with a username and password you must complete that process first.  If you do not know your Smartnet contract number(s), you can generally obtain them from your Cisco reseller.

 

Associating your Cisco.com id to your contract numbers:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  • One you have logged-in, select the Account menu option on the top-right part of the main Cisco.com landing page:

 

 

 

 

 

 

  •  At the account screen, click on “Go Now” below in Profile Manager section:

 

 

 

 

 

 

 

 

 

 

 

  • At the Cisco.com Profile Manager Screen, Select “Additional Access” tab:

 

 

 

 

 

 

 

 

 

  • Under “Additional Access” tab, Select “Add Service Contract numbers to profile for support access” link:

 

 

 

 

 

 

 

 

 

  •  When prompted, enter contract number(s) you would like to associate to your Cisco.com account.  If you want to add multiple contract numbers at once, separate them with commas as in the below example.  When done, click the “Submit” button:

 

 

 

 

 

 

 

 

 

 

After “Submit” has been processed on a valid contract number(s), you will see a result screen similar to the below:

 

 

 

 

 

 

 

 

 

The request will be processed by Cisco services staff and you will receive a confirmation via email within the specified time-frame (typically less than six hours) that the association has been done!

Author: Alex Obeso

Posted at Geeknick

 

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