Last week I gave a presentation for a customer about one of my favorite topics, Cisco Unified Contact Center. It was exciting for me because of the topic, and the fact the presentation was done over TelePresence with an international audience. Suffice it to say we covered lots of cool things about Contact Center, but in the end the main topic of discussion was dictated by one question, “what do we need to do to … Read the rest
Archive for 'Unity'
Cisco User Connect Licensing – Something that Makes Sense Part 2
Monday, May 16th, 2011 at
12:41 am
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Cisco User Connect Licensing – Something that Makes Sense Part 1
Sunday, March 27th, 2011 at
11:01 pm
Software licensing is one of those things that always amazes me – how could something so simple turn into something only a team of experts can understand? Every software vendor seemingly has large teams of people dedicated to helping customers understand how to buy their stuff. It does not matter whether it is Microsoft, Oracle, Cisco, or Symantec – licensing is always so complex that “small economies” of skilled workers exist just to figure this … Read the rest
Careful with CUWL: Avoid the most Common Pitfall of Cisco Unified Workspace Licensing
Sunday, February 6th, 2011 at
8:18 pm
The IT manager for a large customer called me the other day in a panic and asking for help. He said they were about to start a project to upgrade Cisco Unity in all their servers around the world and could not get the necessary software. They were under the impression that they could get their software via a quick visit to Cisco.com – after all, they had never had trouble getting their software in … Read the rest
