One of the most common questions I am asked is the following: “How do I gain additional access to resources and support on Cisco.com when I am entitled to such access by virtue of having active Smartnet contracts?” Just because you or your company buys Cisco support contracts does not mean your Cisco.com (CCO) account is automatically updated with more access. Below is a quick overview of the process of elevating your Cisco.com access by … Read the rest
Unified Communications Archives
How To Add Cisco Smartnet Support Contracts to your Cisco.com Account
Monday, November 14th, 2011 at
2:02 pm
Leave your comment
High Definition Video Conferencing Infrastructure Design
Friday, September 16th, 2011 at
8:21 pm
High Definition video conferencing is quickly making its way into the workplace in both the conference room and especially onto individual user desktops. This is not the same type of video conferencing from a few years ago – it is completely different and better. The new video conferencing systems work simply and reliably, and make it as easy to place a video call to someone inside the organization or out just like making a phone … Read the restDesktop Video Conferencing Works Just Like a Phone Call
Wednesday, September 14th, 2011 at
10:21 pm
Desktop video calls and video conferencing are here and work well. These are High Quality and High Definition video calls from desktop to desktop with the convenience of a phone call. Video calls can be made to people inside and outside the organization without concern, and calls are completed by either dialing a 10 digit number or entering an email address. There are some different options and capabilities, and the Cisco desktop video devices provide … Read the restGreat Reasons for SIP Trunking to Business Phone Systems
Wednesday, August 24th, 2011 at
4:45 pm
There is a relatively new technology that is used to bring voice calls into a business phone system that provides lower monthly costs and a higher level of reliability. It is called SIP trunking, and it is worth looking at how it can benefit your business. The only catch is that your organization has to be using a VoIP phone system in order to take advantage of all the benefits, however, in many cases the … Read the restSIP Trunking Overview Video Presentation
Monday, August 1st, 2011 at
8:35 am
This video is a condensed version of the popular SIP Trunking seminars.
For a brief explanation of SIP trunking, read Michael Cavanaugh’s excellent post on SIP Trunking.
This link is an example Cisco voice gateway configuration that includes SIP trunking and security.
Author: Rolf Versluis
Posted at Geeknick.com
IP Telephony Upgrade from PBX Video Whiteboard
Sunday, May 22nd, 2011 at
8:52 am
This is a brief overview from a block level diagram of how the functions of a typical business phone system, or PBX, are done in the realm of IP Telephony, as well as a discussion of how business VoIP phone systems can be better, more reliable, and more flexible than traditional PBX’s.
Cisco User Connect Licensing – Something that Makes Sense Part 2
Monday, May 16th, 2011 at
12:41 am
Last week I gave a presentation for a customer about one of my favorite topics, Cisco Unified Contact Center. It was exciting for me because of the topic, and the fact the presentation was done over TelePresence with an international audience. Suffice it to say we covered lots of cool things about Contact Center, but in the end the main topic of discussion was dictated by one question, “what do we need to do to … Read the rest
Cisco Phone Headsets Make a Great Phone Even Better
Friday, April 29th, 2011 at
8:42 am
Last week I was putting together a design for a 120 user phone system, with a requirement for 35 call center agents, when I came across a different requirement I had not seen before: The customer only wanted phones that could use wireless headset adapters that did not use handset lifters. Having been in the Cisco phone business for 10 years, I was feeling distinctly old school at that point. I though all wireless headset’s … Read the rest
Cisco User Connect Licensing – Something that Makes Sense Part 1
Sunday, March 27th, 2011 at
11:01 pm
Software licensing is one of those things that always amazes me – how could something so simple turn into something only a team of experts can understand? Every software vendor seemingly has large teams of people dedicated to helping customers understand how to buy their stuff. It does not matter whether it is Microsoft, Oracle, Cisco, or Symantec – licensing is always so complex that “small economies” of skilled workers exist just to figure this … Read the rest
Easy High Definition Video Calling for Small Businesses with Hosted Service
Wednesday, February 9th, 2011 at
12:20 am
Small businesses have the advantage of being able to make decisions and take action more quickly than big businesses in order to seize a market advantage. One of the most rapidly evolving areas of competitive advantages is in communications. Advanced cellphones and VoIP phone systems have enabled businesses to communicate better internally, with customers, and with suppliers. The next big communications advantage, High Definition business video conferencing, is now available to small businesses thanks to … Read the rest
